Privacy Policy – Ernie’s Transport Ltd
Last updated: [09/08/2026]
Ernie’s Transport Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you use our website, contact us, or use our vehicle transport services.
By using this website or providing your details to us, you agree to this Privacy Policy.
1. Who we are
Ernie’s Transport Ltd
Honiton, Devon – Covering the UK
Phone: 07857 600571
Email: erniestransportltd@gmail.com
We are the data controller for the personal data we collect and process.
2. What information we collect
We may collect and process the following types of personal data:
• Contact details – name, phone number, email address, address.
• Vehicle details – make, model, registration, condition, modifications and any other information you provide about the vehicle.
• Booking details – collection and delivery addresses, dates and times, instructions and notes.
• Communication data – messages you send via our website forms, email, phone, Facebook or other channels.
• Usage data – information about how you use our website (pages visited, time on site, clicks), collected via cookies and similar technologies.
• Technical data – IP address, browser type and version, device type, time zone setting and similar technical information.
We do not intentionally collect special category data (such as health information) or data about children.
3. How we collect your information
We collect personal data in the following ways:
• When you request a quote or complete a contact form on our website.
• When you contact us directly by phone, email, social media or messaging apps.
• When you book our services and provide details needed to complete the transport.
• Automatically, when you browse our website, via cookies and similar technologies.
4. How we use your information
We use your personal data for the following purposes:
To provide quotes and services
• Responding to quote requests and enquiries.
• Arranging and carrying out vehicle collection and delivery.
To communicate with you
• Confirming bookings, timings and updates.
• Responding to questions or issues you raise.
To manage our business
• Invoicing and payment administration.
• Record keeping, accounting and tax purposes.
To improve our website and services
• Monitoring website performance and usage.
• Understanding which services are of most interest.
To comply with legal obligations
• Meeting our legal, regulatory and insurance requirements.
• Responding to lawful requests from authorities where required.
We will only use your personal data where we have a lawful basis, such as:
• Performance of a contract (providing a quote or transport service).
• Legitimate interests (running and improving our business, preventing fraud).
• Compliance with a legal obligation.
• Your consent (for example, where required for certain marketing activities).
5. Cookies and website tracking
Our website may use cookies and similar technologies to:
• Help the site function properly.
• Remember your preferences.
• Understand how visitors use the site.
You can usually control cookies through your browser settings. If you disable cookies, some parts of the site may not work correctly.
6. How we share your information
We do not sell your personal data.
We may share your information with:
• Service providers who help us run our business (for example, website hosting, email services, IT support, payment processors), under appropriate confidentiality and data protection terms.
• Professional advisers such as accountants, insurers or legal advisers where necessary.
• Authorities or third parties where required by law, to protect our rights, or to investigate fraud or misuse.
If we ever need to share data outside the UK/EEA, we will ensure appropriate safeguards are in place.
7. How long we keep your information
We keep your personal data only for as long as necessary for the purposes described in this policy, including:
• To provide our services and manage your bookings.
• To meet legal, accounting and tax requirements.
• To resolve disputes and enforce our agreements.
When data is no longer needed, we will delete it or anonymise it.
8. How we protect your information
We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
9. Your rights
Depending on your location and applicable law (including UK GDPR), you may have the right to:
• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your data in certain circumstances.
• Restrict or object to certain types of processing.
• Withdraw consent where processing is based on your consent.
• Complain to a data protection authority if you are unhappy with how we handle your data.
To exercise any of these rights, please contact us at:
Email: erniestransportltd@gmail.com
Phone: 07857 600571
We may need to verify your identity before responding to your request.
10. Third-party websites
Our website may contain links to third-party websites (for example, Facebook). We are not responsible for the privacy practices or content of those sites. We recommend you read their privacy policies.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Ernie’s Transport Ltd
Email: erniestransportltd@gmail.com
Phone: 07857 600571